Switching your License Payments from CG3 to CG4

Migrating from CG3 to CG4 (Licensing & Timing)

Moving from CG3 to CG4 happens in two separate phases:

1. Start a CG4 trial (while you set up your new site)

2. Complete your migration (when you are ready to fully switch over)

This guide explains how licensing works across both phases.

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Phase 1: Start Your CG4 Trial

To begin, simply sign up for a CG4 trial. This allows you to build and configure your new site while your CG3 site remains active.

Important:
CG3 and CG4 are completely separate systems and do not sync.

During this phase:

• Your CG4 trial is manually managed by our team

• Your CG4 timing is aligned with your CG3 renewal date
  
  

If Your CG3 License Renews During Setup

If your CG3 site renews while you are still working on CG4:

• Contact support

• We will extend your CG4 trial so you can continue setting up without interruption

Be sure to check out the Migration Checklist for guidance on moving all your site data

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Phase 2: Complete Your Migration to CG4

You only enter this phase when your chorus is fully ready to move to CG4.

👉 At this point, contact support to complete your migration

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What Happens When You Complete Migration

License Transfer

• Any remaining paid time on your CG3 license will be converted into a
  monetary credit on your CG4 site

CG3 Site Decommissioning

• Your CG3 site will be:

  • Shut down

  • Placed in a 2-week holding period (inaccessible)

  • Permanently deleted after that period

Domain & Public Site Setup

At the time of migration:

• You may move your CG4 site to a custom domain

• Your public site should be ready to go live

Important notes:

• Your choirgenius.com subdomain will no longer work if you switch to a custom domain

• Users will need to log in again under the new url in the app if your domain changes

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Important: This Process Is Manual

Nothing in the migration process happens automatically.

👉 You must contact support to:

• Complete your migration

• Transfer licensing value

• Coordinate domain and site changes

We strongly recommend reaching out ahead of time to schedule your transition.

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Summary

• Start by signing up for a CG4 trial (no impact on CG3)

• Set up your CG4 site while continuing to use CG3

• When ready, contact support to complete migration

• Remaining CG3 license value transfers as credit

• CG3 site is deleted after a 2-week holding period

• Domain changes require users to log in again

If you’re not sure whether you’re ready to complete your migration, reach out—we can help you time it properly.