Whether you're selling tickets to your choir’s upcoming concert or hosting a fundraiser, our ticketing system makes it easy for you and your guests. This step-by-step guide will walk you through the main features, ensuring a seamless experience for your patrons.
- A Quick Overview
- Demo video
- The Details
How It Works: A Quick Overview
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Seamless Branding for Your Ticket Store
Create a ticket-buying experience that matches your choir’s website. Customize your store with your logo and colours for a professional, branded experience that your audience will love. -
Zero Hidden Fees – Keep More of Your Ticket Sales
No additional service fees! You decide if you want to pass processing fees to your customers or absorb them, giving you total control over your ticket revenue. -
Guest Checkout – Quick and Hassle-Free
Make ticket buying easy with a simple guest checkout. Your audience can purchase tickets with just their name and email, keeping the process quick and frustration-free. -
Flexible Ticket Pricing Options
Offer tickets for every audience—from free options to “pay-what-you-can” pricing. You can even create multiple price tiers to fit different needs, making your events more accessible. -
Powerful Coupon Discounts
Boost sales with customizable coupons! Offer discounts, complimentary tickets, and special deals to drive ticket purchases and reward loyal supporters. -
Effortless Ticket Check-in
Speed up the check-in process with our free app. Scan tickets instantly, or look up guests by name—no ticket, no problem! -
Convenient Will Call Options
Give your guests the flexibility of picking up their tickets at will call, and manage all will-call tickets easily with printable reports. -
Track Sales and Watch Your Revenue Grow
Monitor your ticket sales and event performance in real-time with detailed reports and insights that help you keep everything on track. -
Stay Connected with Your Audience
After the event, send a thank-you email to every ticket buyer and add them to your mailing list for future performances. Build lasting relationships with your audience!
With this ticketing system, you’ll be set to offer a smooth, professional, and hassle-free experience for your audience, ensuring everyone can enjoy the performance!
Check out this demo video by Tom Metzger and see our new ticket features in action!
The Details
1. Branding Your Ticket Store
You can match the ticket-buying experience to your choir’s existing website by adding your colors and logo! To set this up:
- Admins can find these settings under Admin Settings & Tools > Appearance.
- This allows you to choose your choir’s colors and upload your choir’s logo.
- Note: These settings do not apply for users who are using the Choir Genius Public Site theme.
This ensures a branded and familiar experience for your guests, making it feel like part of your choir's website.
2. No Additional Service Fees
One of the best things about this system is that there are no hidden fees. We won’t take a cut of your ticket sales. However, payment is processed through Stripe, which has its own fees. Don’t worry—our system allows you to pass those fees to your customers. Admins can configure these options under Admin Settings & Tools > Store and commerce settings. You can:
- Make the fee mandatory for all products.
- Exclude the fee from all products.
- Or choose which products the transaction fees apply to.
This gives you flexibility over how you handle transaction fees.
3. A Smooth Guest Checkout Experience
We know not everyone likes creating an account, so we’ve made sure the guest checkout process is quick and easy. Here’s how it works:
- Guests only need to provide their name and email.
- A verification process helps keep bots and spam away.
- If guests return for a second purchase, they can quickly verify themselves again.
To enable guest checkout, admins should ensure it’s turned on under Admin Settings & Tools > Store and commerce settings.
4. Multiple Ticket Pricing Options
You can offer different ticket options to cater to everyone! Whether it’s general admission or a discounted price for seniors or students, you’ve got the flexibility to set ticket pricing. You can also:
- Offer free tickets by setting the price to zero.
- Let guests choose their own ticket price by using the checkbox for the product version. You will still need to enter a suggested price, but your guests can adjust it at checkout.
These options allow you to create accessible ticket pricing and ensure everyone can attend your event.
5. Coupons for Discounts and Complimentary Tickets
Want to reward your loyal patrons, donors, or early birds? Our coupon system lets you offer special discounts or even free tickets. To create and manage coupons:
- Go to Store: Manage coupons.
- You can limit the number of uses per person or restrict the coupon to specific products. For more detailed instructions, check out the coupons help page.
6. Easy Ticket Check-in on the Big Day
On event day, checking in guests is a breeze! Here’s how:
- Use our free app to scan tickets at the door - "Choir Genius", available in the Google Play Store, and Apple App Store.
- If someone forgets their ticket, don’t worry! You can look them up by name.
With just a quick scan or name lookup, your guests can enjoy the show without any hassle.
7. Will Call Options
If you want to offer a “will call” option for guests to pick up their tickets at the door, it’s simple to set up. You can:
- Enable this feature under Admin Settings & Tools > Store and commerce settings.
- To find all will-call tickets and create a filterable report, head to the Ticket Center (Events > Ticket Center) and click on "manage tickets" for the event. Before the show, you can easily print off will-call tickets in PDF format to hand out at the door.
8. Track Your Sales in the Ticket Center
Want to see how your sales are going? Head to the Ticket Center, which can be found under the Events menu item. There, you can:
- Track how many tickets have been sold.
- Run reports to see total sales and income for each event.
This tool makes it easy to stay on top of your event’s progress.
9. Send a Thank-You After the Show
After the show, don’t forget to reach out to your attendees! Our system makes it simple to send a thank-you email to everyone who bought a ticket:
- Go to Communication > Send email to a group, where you can easily email all ticket purchasers. To make sure all ticket purchasers are included in future outreach, use the “label buyer” dropdown when editing the ticket product. This way, all purchasers will receive a label, making it easier to add them to your marketing lists and ensure they’re invited to your next performance.
